Data Policy and Code of Conduct for Farma2go
PRIVACY POLICY
PARAFARMA2GO, S.L., tax ID B39831813, with registered office at PASEO DE FERNANDEZ VALLEJO, 46, CANTABRIA (TORRELAVEGA), 39300, is the owner of the website HTTPS://WWW.FARMA2GO.COM/ and the data controller for the personal data provided by users through this website.
PARAFARMA2GO, S.L. informs users of this website about its policy regarding the processing and protection of the personal data of users and customers that may be collected through browsing and use of this website, in accordance with Regulation (EU) 2016/679 of 27 April (GDPR) and Organic Law 3/2018 of 5 December (LOPDGDD).
The purpose of this document is to inform users about what we do with their personal data, how it is collected, what it is used for, the rights they have and all other information required under current legislation.
By using this website, we understand that you have read and understood the information provided in relation to the processing of your personal data.
Our main objective is to process personal data in a lawful, fair and transparent manner.
Consent for the use of cookies.
For our website to function correctly we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to document this appropriately, we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, Netherlands. Website: https://cookiefirst.com referred to as CookieFirst.
When you access our website, a connection is established with the CookieFirst server to give us the possibility of obtaining your valid consent for the use of certain cookies. CookieFirst then stores a cookie in your browser so that we can activate only those cookies for which you have given your consent and to document this appropriately. The processed data is stored until the predefined storage period expires or until you request the deletion of the data. Notwithstanding the above, certain mandatory statutory retention periods may apply.
CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is Article 6(1)(c) of the General Data Protection Regulation (GDPR).
Data processing agreement
We have entered into a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that the data of visitors to our website is processed only in accordance with our instructions and in compliance with the GDPR.
Server log files
Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:
- Your consent or withdrawal of consent
- Your anonymised IP address
- Information about your browser
- Information about your device
- The date and time you visited our website
- The URL of the web page where you saved or updated your consent preferences
- The approximate location of the user who saved their consent preferences
- A universally unique identifier (UUID) of the website visitor who clicked on the cookie banner
Data collected, purpose and lawfulness
The personal data processed are those provided by users through the forms available on this website and are the minimum required in order to send you information about our products / services, to process orders, issue the corresponding invoices, inform you about the status of orders, handle complaints and any other management arising from the provision of the service carried out through this website.
These purposes are based on the legal principles for data processing set out in current legislation: for the performance of a contract or the provision of a service to users, for compliance with legal obligations, on legitimate interest and with the consent of users.
Data collected when requesting information via the web form.
The personal data collected through the web form for information requests are used for the purpose of sending commercial information about our products and services.
The processing of data in this specific case is legitimised by the express consent you give us when you agree to the sending of the information provided through the form.
Operations carried out with personal data
Personal data is recorded via the website and stored on electronic media controlled and supervised by the data controller. These media have the necessary technical and organisational measures in place to guarantee appropriate confidentiality in the processing of the data.
The staff involved in data processing operations such as access, editing, deletion, etc. is authorised to do so and is trained and committed to our data protection policy.
Data retention
Personal data will be kept for as long as necessary to fulfil the purpose(s) for which it was collected.
We will therefore retain your personal information for as long as there is a contractual and/or commercial relationship with you or until you exercise your right to erasure, cancellation and/or restriction of the processing of your data.
In such cases, we will keep the information duly blocked, without using it for any purpose, for as long as it may be needed for the exercise or defence of claims or any kind of judicial, legal or contractual liability arising from its processing may be established, which must be addressed and for which its recovery is necessary.
Protection of minors
This website is not directed at minors. If you are under the legal age, please do not attempt to register as a user. If we discover that we have inadvertently obtained personal information from a minor, we will delete such information as soon as possible.
Recipients of your personal data
We inform users that their personal data will not be disclosed to third parties, except where such disclosure is covered by a legal obligation or where, for the proper provision of the service or performance of the contract, it is necessary to communicate your data to other controllers, such as other group companies or data processors.
In cases where the communication of data to third parties is not covered by the legal bases set out in the previous section, data will only be communicated to other recipients if the user has given their express consent.
PARAFARMA2GO, S.L. applies strict criteria when selecting data processors and undertakes contractually with each of them to comply with and ensure compliance with the obligations established in data protection matters.
You can obtain more information about the processing of personal data by our organisation at the following link:
Exercising your rights
In accordance with the rights granted by current legislation on the protection of personal data, the user may exercise the rights of access, rectification, restriction of processing, erasure, portability and objection to the processing of their data by sending their request to the postal address indicated or to the email address INFO@FARMA2GO.COM
To exercise these rights you must identify yourself by presenting your ID document.
For any complaint you may contact us at the same email address. You may also contact the Spanish Data Protection Agency: www.agpd.es
Prohibited behaviour, Farma2Go code of conduct:
Certain behaviours are clearly prohibited, including but not limited to the following:
Pretending to be someone else or using a false identity, for example by choosing a false name.
Creating multiple accounts, for example to avoid being banned and/or to abuse promotional vouchers.
Crawling or scraping our website for personal or commercial purposes.
The rule is simple: anything that may harm Farma2Go is prohibited.
About user accounts:
Only one account per person. Any additional accounts will be blocked and the original account may be restricted.
Farma2Go uses artificial intelligence systems to detect abuse, which are verified by our technical team.
We reserve the right to cancel any order placed by fraudulent accounts or accounts that do not strictly comply with our code of conduct, without prior notice.
Warnings, breaches and bans:
If you do not behave in accordance with the code of conduct, we may, and will, take one or more of the following actions:
Issuing a warning about your behaviour that breaches the code of conduct.
Restricting your account, for example by moderating your orders.
Suspending your account temporarily or permanently.
As a general rule, you will be informed if we have had to cancel an order, send you a warning or suspend your account. If you have any questions, you can reply directly to that message and our support team will respond.
Please note that many different people work with us, and sometimes not everyone may share the same view on a particular decision. We try to make each of our decisions based on what we consider to be best in that specific case.
If you still do not agree with our decision, you can always contact us via our contact form to request a review of the decision.
The use of discount vouchers and promotions implies your acceptance of these terms and conditions.
This promotion is not valid in countries where it is prohibited by law.
Farma2Go may cancel its offers at any time and for any reason.
One welcome promotional credit is offered per customer.
We are sorry for all this legal wording!
